Development of customer service standards

Customer service expectations are increasing, and positive customer experience and appreciation often determine business reputation and competitive advantage. So there is less and less tolerance for mistakes and lack of professionalism. 

Practical experience shows that creating a customer service standard and improving the competence of employees in order to ensure quality service provision is a necessary step for every company. It is the individual implementation of the customer service standard and its timely improvement that allows the organization to adapt to the rapidly changing market needs.
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Purpose – together with company representatives to create a detailed, clear and easily applicable customer service standard and present it effectively and comprehensibly to the company's employees. 

Available in Lithuanian language.

Consultant – Daiva Palovyte–Dovydaitiene.