EN
.png)
DEVELOPMENT OF CUSTOMER SERVICE STANDARDS
Customer service expectations are increasing, and positive customer experience and appreciation often determine business reputation and competitive advantage. So there is less and less tolerance for mistakes and lack of professionalism.
Practical experience shows that creating a customer service standard and improving the competence of employees in order to ensure quality service provision is a necessary step for every company. It is the individual implementation of the customer service standard and its timely improvement that allows the organization to adapt to the rapidly changing market needs.
Purpose – together with company representatives to create a detailed, clear and easily applicable customer service standard and present it effectively and comprehensibly to the company's employees.
Available in Lithuanian language.
Consultant – Daiva Palovyte–Dovydaitiene.
➥ INTERESTED? LET'S TALK.
DEVELOPMENT OF A PERFORMANCE ASSESSMENT SYSTEM
Providing feedback and evaluating employee performance has become a self-evident part of modern organizational culture, but this process is not always effective. The reason for this is often the absence of a common performance evaluation system.
It is evident that the results of the performance appraisal interview mostly depend on three things:
1. Perceiving the value of performance appraisal interviews.
2. Clear and equally understandable evaluation criteria for all.
3. Manager's ability to properly manage the appraisal interview process.
The creation of unified evaluation criteria is a strong and significant impulse for shaping organizational culture. In organizations, it becomes an important instrument that increases the employee's motivation, initiative and general awareness of the organization's operating principles and personal contribution. After the implementation of performance evaluation systems, there is a noticeable increase in employee engagement in order to achieve higher results.
Purpose – to understand the necessity and benefits of the performance appraisal interview and together with the company representatives create uniform, clear and equally understandable criteria for evaluating the performance of employees.
Available in Lithuanian language.
Consultant – Aida Gudaitiene.
➥ INTERESTED? LET'S TALK.
INDIVIDUAL COUNSELING (PERSONAL COACHING)
An individual counseling is a time reserved for you. Mentoring or coaching sessions are an effective way to answer questions, clarify goals and find the most direct way to achieve them.
Individual counseling or personal coaching for managers becomes an effective tool for introducing situational leadership and coaching culture in the organization.
Available in Lithuanian and Russian languages.
Consultant – Aida Gudaitiene.
➥ INTERESTED? LET'S TALK.
