Professional Communication with Customers

Training is intended for employees or teams that are responsible for communication and cooperation with the organization's customers. 

It is a training course that presents effective principles, methods and proven tools for effective communication with customers, developed by the best customer service professionals–practitioners.  

The training program is full of analysis of real situations and games simulating working cases, with the help of which theoretical and practical professional communication skills are acquired. The essential nuances of managing stress and conflict situations are explored.

Available in Lithuanian language.
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Purpose – to shape the attitudes and perceptions of the training participants, promoting more positive, efficient client service. Also, to develop the emotional intelligence of employees, which will help to better understand and manage conflicts, personal emotions and arising stress in the working environment.

Benefits:
•  Accurate identification of customer type and selection of communication style.
•  Effective application of verbal and non-verbal means of promoting customer confidence.
•  Ability to apply techniques for overcoming contradictions, managing conflict situations and making decisions.
•  More professional management of the service process that generates  higher customer satisfaction.

Duration – one day.